US Digital

US Digital is located in Vancouver, Washington which is 15 minutes north of downtown Portland, Oregon. This is a progressive area with an emphasis on manufacturing in the high tech sector. US Digital is in a rapid growth mode with a vast array of product opportunities opening monthly. Having recently moved into an 118,000 sq ft. facility, US Digital is poised and ready to accept growth opportunities as they arise.

US Digital encourages an inventive atmosphere; practical lasting solutions are encouraged and problem solving is a part of the daily experience. US Digital prizes high character and reliability in their employees, in addition to a solid knowledge and skill base.

Standard Benefits

• Medical
• Vision
• Dental
• Group Term Life and AD&D Insurance
• 401k with Matching
• Profit Sharing
• Paid Holidays and Vacation

Employee Application

To apply, submit application/resume to careers@usdigital.com or mail to:

US Digital
Attn: Human Resources
1400 NE 136th Avenue
Vancouver, WA 98684

No Phone Calls Please

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Technical Inside Sales Support

US Digital is located in beautiful Vancouver, Washington. This progressive suburb is within a half hour drive from downtown Portland, Oregon. US Digital is built on a solid history of technological development and successful innovation. We offer an exciting, rewarding and positive place to work. Each employee is valued and treated with respect.

Responsibilities

Following is a brief summary of the essential functions for this position. Other Duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

As a Technical Inside Sales Support Representative you will be performing, but not limited to the following duties:

• Effectively understand, assess and take personal ownership to resolve a wide variety of customer questions.
• Process incoming orders and quotes accurately and efficiently.
• Support and follow-up to ensure customer satisfaction, identify forecast needs, and gather market intelligence.
• Accept coaching and feedback.
• Troubleshoot returned items to identify root cause of failure.
• Provide technical support to end-users.
• Identify target markets, gathering information for market analysis and industry specific needs.
• Research and track competition’s new products and services.
• Calling potential and existing customers to gather information for market analysis.
• Provide various marketing functions: Quote follow-up, forecasting, surveys and market analysis.
• Identify product options and up-selling of support products.
• Complete clerical tasks such as scanning, copying and database maintenance.
• Documents, tracks and monitors the problem to ensure a timely resolution.

Qualifications

• Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Ideal candidate has knowledge of commonly-used concepts, practices, and procedures within electronic manufacturing.
• Exceptional customer service skills.
• Knowledge of electrical and mechanical engineering concepts.
• Ability to articulate complex issues in an easy-to-understand manner.
• Skills to learn and utilize software used for organization and information gathering. Proficient with Windows Office products (Word, Excel, Visio, Outlook, PowerPoint).
• Possess leadership skills and ability to be led in a manner that is healthy to our positive and productive work environment.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Applicant must have strong problem solving and research skills, be a self-motivated and independent worker, intuitive and inquisitive in nature.
• Must have excellent written and verbal communication skills, and able to read and write in English
• Authorized to work in the US.
• Fluency in other foreign language(s) is a plus.
• Ability to document and organize work activities so that other employees can understand the processes you have implemented; must be detail oriented.
• Be able to work under pressure, prioritize and complete tasks in a timely manner.
• Be able to maintain a positive and cooperative attitude daily and under deadlines.
• Be able to stay patient and calm with customers who may be upset and/or confrontational.
• Be able to perform basic physical tasks such as reading, nimbleness of hands for typing and writing.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, talk and hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

US Digital is looking for individuals who are highly skilled, diligent, practical, productive, reliable, inventive, self-motivated, patient, conscientious, continually learning, problem solvers, organized, cooperative, flexible, and positive. Character and attitude are extremely important.

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